Last Updated: 21 September 2025

Shipping Policy

This Shipping Policy explains how we handle delivery for orders placed with Belantti Group and our sub-brands SERRATED and NOVAÉ.

1) Processing & Dispatch

• Standard processing time: 1–2 working days after payment is received.
• Orders placed on weekends or UK public holidays are processed the next working day.
• During peak periods (sales, launches, seasonal), processing may take longer.
• We may place orders on a short hold for verification (e.g. address or payment checks) to prevent fraud.

2) Order Cut-off & Address Changes

• If you need to edit your delivery address, contact us immediately. We can only amend details before dispatch.
• Once dispatched, we cannot change the address or redirect the parcel.

3) Delivery Methods & Estimates

UK Delivery

• Standard: typically 2–4 working days after dispatch.
• Express: typically 1–2 working days after dispatch.

International Delivery (if available)

• Typical range: 5–15 working days after dispatch, varying by destination and customs.

All timeframes are estimates and not guaranteed unless explicitly stated.

4) Shipping Fees

• Calculated at checkout based on service, weight/size, and destination.
• Occasional free-shipping promotions will be clearly advertised.

5) Tracking

• Tracked services include a tracking link in your dispatch confirmation email.
• Tracking may take up to 24 hours to update after handover to the carrier.

6) Delivery Attempts, Safe Place & Signatures

• If no one is available, the carrier may attempt redelivery, deliver to a neighbour, or leave at a designated safe place (depending on the service and your local options).
• Where a signature is required and none is obtained, contact us with details so we can liaise with the carrier.

7) Restrictions

• No delivery to PO Boxes or BFPO addresses at this time.
• Certain items (e.g., aerosols, specific liquids) may be restricted for air or cross-border transport.

8) Split Shipments

• To speed up delivery, we may ship items separately. You will receive tracking for each parcel if applicable.

9) Pre-orders & Backorders

• Estimated dispatch dates for pre-orders/backorders are indicative and may change.
• You can request a refund any time before dispatch if the revised date no longer suits you.

10) International Duties, Taxes & Import

• International orders may be subject to customs duties, taxes, and fees charged by the destination country.
• Unless stated otherwise at checkout, orders are shipped on a DDU/DDP at our discretion basis. Where charges apply, the recipient is responsible for payment.
• Customs processing can extend delivery times; we are not responsible for such delays.

11) Undeliverable & Return-to-Sender Parcels

• If a parcel is returned due to an incorrect/incomplete address, non-collection, or refusal, we will contact you.
• We can reship (additional postage may apply) or refund the product price less any outbound/return shipping and handling fees, where applicable.

12) Lost, Delayed or Stolen Parcels

• If your parcel appears delayed or missing, contact us so we can open an investigation with the carrier.
• Investigations can take up to 10 working days (carrier dependent). Resolution may be a replacement or refund once the investigation concludes.
• Where tracking confirms delivery to the address provided, claims may be declined; we will assist case-by-case.

13) Damaged Items

• Report damage within 48 hours of delivery with photos of the packaging and item, plus your order number.
• Depending on assessment, we will arrange a replacement or refund.

14) Ownership & Risk

• Risk passes to you upon delivery to the address provided or collection by you/your agent.
• Title to goods passes on full payment.

15) Subscriptions (if enabled)

• Subscription orders follow the same delivery options and estimates as one-time purchases unless stated otherwise.
• You can manage address and timing changes before the next renewal’s processing date.

16) eBay & Other Marketplaces

• If you purchase via our official marketplace stores (e.g., eBay), their delivery terms and timeframes also apply alongside this policy.

17) Holiday Periods & Service Suspensions

• Public holidays and carrier network suspensions may affect processing and transit times. Notices will be posted where possible.

18) Contact

Email: support@belantti.co.uk
Tel: 07956 321 211
Postal: Belantti Group, 11 Reet Gardens, Slough, SL1 3FU, United Kingdom

Related: Returns & Exchanges • Terms & Conditions • Privacy Policy